Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q10

Posts: 42
Registered: ‎03-24-2013
My Device: Blackberry Passport
My Carrier: AT&T

Re: Bluetooth (in-car) connection, following upgrade.

Following the steps below worked for me to establish a perfect connection between my Z10 (STL100-3) on ATT using OS and my 2012 ML350.


  1. Delete the Blackberry profile from the MB Comand center and the MB Bluetooth profile from your Blackberry handset – reset your Comand (keep pressing the Volume button, until it reboots and restart your phone (keep pressing the volume up and down buttons together until the screen goes blank – yes, it makes a free screenshot as well)


  2. Create a new pairing (accept codes in handset and in Comand) and answer the popup question in your handset (that you trust the MB Comand or something like that).


  3. IMPORTANT: After the pairing is made and the handset asks to select the car maker (Mercedes, Smart or Maybach), just select "Ask later"
    Check the MB Bluetooth profile by keep pressing it until the options come up on the right side.  Select the 4 transverse bars (properties) and make sure that the option of hands-free was there  and it is ON.


  4. At this point I was able to make calls, and the phone reconnected even after the engine and the Comand were completely shut down. After each reconnection the "Car selection" screen kept popping up and the second time I tested I made the daring move and selected Mercedes. The connection works flawlessly since then.

    Apparently, the initial connection is a generic one (although, the Mercedes emblem appears on the connection) and after we select the maker "Mercedes" some specific settings are activated. This is the point where a glitch occurred since OS, where I first encountered the problem. And this is why most people don't experience the issue, because it is specific to MB and a few other maker settings.

    I hope the guys at Blackberry follow this post and this will help with fixing the problem.

New Contributor
Posts: 7
Registered: ‎02-18-2014
My Device: Q10
My Carrier: Vodafone

Re: Bluetooth (in-car) connection, following upgrade.

Thank you andalex, for taking the time and sharing this what I'm sure, is good advice.


Personally, I'm up and running with a 'Z10' which was lying around in the office for a few months. It has a previous OS and is working in the car without issue. I don't have the 'balls' to try as you suggest right now but may pluck up the courage in a while. Nevertheless, I'm sure others will benefit immediately.


I'd very much appreciate this thread being kept 'alive' with progress updates, hopefully reporting similar success.


Thanks again.


All the best.

Community Manager
Community Manager
Posts: 4,236
Registered: ‎01-10-2011
My Device: PRIV
My Carrier: Koodo

Re: Bluetooth (in-car) connection, following upgrade.

Hi all!


We have a released a updated version of BlackBerry 10 that addresses this issue. For more details and availability information check out the following post > http://bit.ly/1tOO6qA


I hope this helps and thanks again for your patience and understanding! 

Did you know that PRIV comes with 12 months of free, complimentary support?

Call 1-866-533-8067 (Canada & United States), or 0800-141-3330 (United Kingdom) Smiley Happy

Follow me on Twitter and subscribe to the Inside BlackBerry Help Blog