08-28-2013 10:56 AM
I am about to give up on the q10 after waiting a very long time for it. I can no longer see my calendar items at all. It looks like my entire calendar has no appointments but I know they are there as I get the reminders for them 15 mins ahead of time. I am missing appointments constantly because I can't see what my day, week or month looks like until the appointment is about to start.
And my phone constantly restarts when I put it down. Up to 6 or 8 times a day and then I have to wait for it to boot up again. And calls tend to go directly to voicemail more often than with my torch. Please someone help me. I can't live like this since my entire work life revolves around my phone and being in the car.
08-29-2013 11:30 AM
I'd suggest a WIPE, and perhaps even a full clean OS reload:
08-29-2013 11:55 AM
I would very much like to do that except for my blackberry will not allow me to choose back up even though I am signed in both on my device and on my laptop. I can back up pictures and media but not calendar or contacts. The choice to back up now is not available to be chosen. Can you help me with that? I cannot lose all of the contacts that I have added since I got this phone a month ago. When I got the first q10 and then traded it in for malfunctioning I lost 2 weeks of contacts and all of my text messages, If I pull my SIM card will it keep everything that I have done in the last month? Thank you for responding- no one else has bothered.
08-29-2013 12:08 PM
08-29-2013 12:24 PM
I am sorry if I wasn't clear. I am logged in and trying to back up using blackberry link with a USB cable and it won't allow me to do any sort of back up on the pull up menu for the device at the bottom of the screen. The only choice that is highlighted is remove device. The choices like sync calendar/contacts, restore and back up are not highlighted so I cannot choose them. If I could solve that dilemma I would feel comfortable wiping the device and reloading the software. Any advice on that?
thank you so much for the advice- I have been using blackberry for 5 years and this makes me feel like a moron. I am wanting my old bold back...
08-29-2013 12:33 PM