Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q10

Reply
Highlighted
New Contributor
Posts: 6
Registered: ‎08-01-2014
My Device: Q10
My Carrier: Du

Call Log / Call History not working

hi

while driving back home last night coz of low battery my phone went off and i connected it to my car charger which is a very low power charger and due to that my phone continuesly restarted 4 to 5 times, finally when it started the only problem i get is the Call History is gone, shows no recent calls no missed calls, my whole call log is deleted, but now when i call or receive a call the call history is not generated, so basically my Call Log / Call History is not working any more, even if i miss a call it does not show me the miss call. i have done a backup and tried restarting the phone several times, i really dont want to format or do the factory reset will lose a lot of data speacially my sms and many other apps and the whole mobile settings. pls can any one guide me if the is a way to enable the call log / call history

Regards

Imaad Khan

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Call Log / Call History not working

How about in the BlackBerry Hub, does it appear?
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Call Log / Call History not working

Go to BlackBerry Hub, more, settings, hub management
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Call Log / Call History not working

Scroll down to calls in the management, what is the current configuration?
New Contributor
Posts: 6
Registered: ‎08-01-2014
My Device: Q10
My Carrier: Du

Re: Call Log / Call History not working

heyy

current setting is show in both

i had done a backup

and now tried to do factory setting

the phone was formatted completely

then the call log was working

then restored my backup

and again the same problem

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Call Log / Call History not working

Seems like one of your setting or database might be causing it

New Contributor
Posts: 6
Registered: ‎08-01-2014
My Device: Q10
My Carrier: Du

Re: Call Log / Call History not working

wht cud be the best solution....
New Contributor
Posts: 6
Registered: ‎08-01-2014
My Device: Q10
My Carrier: Du

Re: Call Log / Call History not working

is there any online support kind of a thing with blackberry
i even created a Log File
but have no idea how to make use of it
New Contributor
Posts: 6
Registered: ‎08-01-2014
My Device: Q10
My Carrier: Du

Re: Call Log / Call History not working

thers no1 to help me 

New Contributor
Posts: 6
Registered: ‎08-01-2014
My Device: Q10
My Carrier: Du

Re: Call Log / Call History not working

never felt so helpless

even @blackberryhelp not responding

sooo messed up