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BlackBerry® Q10

Posts: 1
Registered: ‎07-23-2013
My Device: Blackberry Q10
My Carrier: Vodafone

Calls being diverted to voicemail



All calls on my blackberry Q10 are currently being diverted to voicemail even though I have service. I have checked the call forwarding settings and these are set to normal settings.

How can I correct this so calls come through normally and only divert to voicemail if I am busy or out of service?



Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Calls being diverted to voicemail

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 7
Registered: ‎03-27-2014
My Device: Q10
My Carrier: ATT

Re: Calls being diverted to voicemail

Just found this thread, wanted to see how many others have a problem with calls being randomly forwarded to voicemail, when you DO have signal?  I've been fighting with AT&T for 7 years over this.  Sometimes people will call me but cell never rings, and they get sent straight to VM. I don't ever know someone called until I get popup saying I have a new voicemail!


To make it worse, I NEVER get a missed call notice when this happens.  So unless they leave a message I have NO way to know anyone called at all.  This can happen when I'm in a car, sitting at home or walking down the street.  It also can happen when I'm in another state!


AT&T keeps blaming the device even though I point out that the problem has persisted through my last six phones with 3 being Windows mobile 6.1 and 3 being BB10.


Has anyone run across this, or any suggestions on how I can fix this frustrating issue?