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BlackBerry® Q10

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New Contributor
Posts: 8
Registered: ‎09-04-2013
My Device: BlackBerry Q10
My Carrier: Mobifone

Camera not working

I just got the new Blackberry Q10 two days ago and everything was perfectly fine (I love it!), but starting today, I cannot take any photos with the camera on the back.. The display is just plain black and does not react when I open the camera mode. Taking pictures therefore impossible ..... Switching the camera works though: With the front camera everything is perfectly fine but I am quite shocked what is wrong with the other on..? Can someone plese help me what to do? Thanks in advance!!

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Camera not working

Good day


Welcome to BB forums

 

Try this first remove your battery then reinsert it.

 

Let me know afterwards if your still getting that error.

 

 

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Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 8
Registered: ‎09-04-2013
My Device: BlackBerry Q10
My Carrier: Mobifone

Re: Camera not working

Hey, thanks for your answer however I tried taking out the battery and restarting my Q10 about three times now already and I still cannot take any pictures. It got even worse: Now the front camera does not work either but when I want to open the camera I get a notfication stating: camera can't be started....

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Camera not working

did you install any camera apps?
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
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New Contributor
Posts: 8
Registered: ‎09-04-2013
My Device: BlackBerry Q10
My Carrier: Mobifone

Re: Camera not working

after the camera started not to work I installed one app to see if it might start on that app. But it would not..

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Camera not working

What current OS do you have? Did you install the latest update?
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 8
Registered: ‎09-04-2013
My Device: BlackBerry Q10
My Carrier: Mobifone

Re: Camera not working

I have just updated to the newest version via blackberry link.

Now I can open the camera again and the front camera works just fine, the back one is unfortunately still only black Smiley Sad

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Camera not working

Do you have your device backed up? might want to do reload of your OS.
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 8
Registered: ‎09-04-2013
My Device: BlackBerry Q10
My Carrier: Mobifone

Re: Camera not working

Yes it is backed up but i dont know how to do such a complete reload?
New Contributor
Posts: 8
Registered: ‎09-04-2013
My Device: BlackBerry Q10
My Carrier: Mobifone

Re: Camera not working

I deleted everything, rebooted and reinstalled my stuff. I have made a video, maybe then my problem is easier to understand. I am very disappointed as it used to work in the beginning. : http://www.youtube.com/watch?v=jfUn85G4UMg