09-04-2013 04:26 AM
I just got the new Blackberry Q10 two days ago and everything was perfectly fine (I love it!), but starting today, I cannot take any photos with the camera on the back.. The display is just plain black and does not react when I open the camera mode. Taking pictures therefore impossible ..... Switching the camera works though: With the front camera everything is perfectly fine but I am quite shocked what is wrong with the other on..? Can someone plese help me what to do? Thanks in advance!!
09-04-2013 11:44 AM
Welcome to BB forums
Try this first remove your battery then reinsert it.
Let me know afterwards if your still getting that error.
09-04-2013 12:08 PM
Hey, thanks for your answer however I tried taking out the battery and restarting my Q10 about three times now already and I still cannot take any pictures. It got even worse: Now the front camera does not work either but when I want to open the camera I get a notfication stating: camera can't be started....
09-06-2013 09:42 AM
09-08-2013 09:49 AM
I deleted everything, rebooted and reinstalled my stuff. I have made a video, maybe then my problem is easier to understand. I am very disappointed as it used to work in the beginning. : http://www.youtube.com/watch?v=jfUn85G4UMg