Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q10

New Member
Posts: 2
Registered: ‎09-29-2013
My Device: Q10
My Carrier: EE UK

Can not add email accounts to Q10



Bought a Q10 recently and can only install 4 email accounts of my work domain. Any other domain can not be added as the system says that the login details are not correct. It works fine on my iPhone so this is clearly a Q10 issue.

All needed email accounts were working fine on my Bold 9900.

Can we solve this issue so I can get my device finally working properly or do I have to conclude that purchasing this device was a waste of money ?

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Can not add email accounts to Q10



Thank you for your question regarding the issue you are currently experiencing with integrating your email account on your BlackBerry Q10 smartphone.


What type of email account are you attempting to integrate and have your attempted doing so using the advanced integration method? Can you also please provide the exact error message as it appears?





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!

Posts: 10
Registered: ‎12-18-2013
My Device: Q10
My Carrier: Giffgaff

Re: Can not add email accounts to Q10

I am having the same problem.


My email provider is www.mrsite.co.uk and my phone provider www.giffgaff.com


I cannot log in with just email address and password so have tried the advanced set up with IMAP but each time receive a message telling me that my server cannot connect.  I've tried every combination possible, including turning security off.


Does anyone have any ideas?

Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can not add email accounts to Q10

I dont see IMAP supported on a mobile device



Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Posts: 10
Registered: ‎12-18-2013
My Device: Q10
My Carrier: Giffgaff

Re: Can not add email accounts to Q10

That's what their online chat advisor told me. I've tried setting up accounts with IMAP and POP and still receive an error message telling me the server cannot be reached. I'm sure when I first set up the phone I didn't have to add these extra details. Could it be connected to an OS upgrade?