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BlackBerry® Q10

New Contributor
Posts: 2
Registered: ‎07-22-2013
My Device: Blackberry Q10
My Carrier: Glo-Nigeria

Can't buy apps from BB apps world

i can't buy apps from BB world. whenever i try to, this keeps popping up "there is a problem with your credit card authorisation. please try again. (Error Id: 10000)

my credit card is good as my bank has confirmed i do not have any issues with my card.

 this is same card i have been using to make purchase on bb apps world in the past ..pls can someone help me

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Can't buy apps from BB apps world

Hi laju247,


Welcome to the support community!

Sorry to hear about the issue you are having purchasing applications.

Since you have already verified with your credit card company that no restrictions are in place, I suggest trying Resolutions 1 and 3 in this KB article. http://blackberry.com/btsc/KB24454
If that doesn't resolve the issue for you, I recommend trying the workaround steps in the article as well.

Let me know if that helps.



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