05-27-2013 12:10 PM
When I'm away from my wifi emails can be received but not sent. My email address is through Cogeco and wireless network is Rogers. Neither say they can help me. Rogers said that Cogeco & Rogers don't connect together, and that previous software used by Blackberry has been changed. This renders my email useless while on the road. A blackberry should send emails!! I don't know whether to believe Rogers or not! They said there is a fix, but it would render my BB unable to send emails while I'm at home. Is this situation going to be resolved by Blackberry???
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05-27-2013 12:51 PM
Hi and Welcome to the Community!
Note carefully the information at the very bottom of that KB...the issue is with Cogeco, not with BlackBerry. I suspect that the fix they mentioned is to use Cogeco's externally facing SMTP servers, which perhaps are not accessible when you are home (e.g., "inside" of Cogeco's system).
A different fix would be to abandon Cogeco in favor of an email provider that indeed allows you proper access to their email servers from all locations. You could put a forwarder on Cogeco to this other email provider.
05-27-2013 01:00 PM
05-27-2013 01:18 PM
05-27-2013 01:26 PM
I will try one of those suggestions. Thank you so much for coming to my aid! I have 2 email accounts and one is set up to read through Outlook on my laptop, but I suppose you mean Outlook.com which is different. I will pursue one of these options after I finish my Pinot. After reading the other posts I wonder if the Q 10 was really the best choice. Texting now sounds like the alternate answer!! Thanks again for your support.
05-27-2013 01:35 PM
You are welcome. If you are interested in the OTA ("Over The Air") calendar/contact sync capability (with your desktop Outlook client), then you can read up on that here:
I have 2 email accounts and one is set up to read through Outlook on my laptop, but I suppose you mean Outlook.com which is different.
Yes...Outlook is your computer-based email, calendar, contact, etc. client. But you must use an email server/service of some kind in order for that client to be of any use. Outlook.com is an email, calendar, and contacts service that is the conglomeration of a lot of "older" services -- Hotmail, Windows LIVE, MSN, and a few others that I can't quite recall. MicroSoft pulled them all together into a single service, and called it Outlook.com.
After reading the other posts I wonder if the Q 10 was really the best choice. Texting now sounds like the alternate answer!!
Well, if all one wants to do is SMS texting, then no BlackBerry (indeed, no SmartPhone of any brand!) is really an appropriate device...they have much more complications than one would want to deal with if all they want is SMS.
06-06-2013 07:29 AM
Well I finally got around to setting up Outlook.com for this and unfortunately it did not help. The set up went fine, but the emails still don't send when I'm out of range of wifi. I thought this was too good to be true. Any suggestions? Should I just live in the 20th century? Thanks
06-16-2013 11:53 AM
06-17-2013 06:58 AM
Ok. I think you may be on to something. My BB is configured with account settings through cogeco. Please let me know how to send from the BB through the Outlook.com account. Thanks very much.