08-27-2013 03:07 PM
08-29-2013 11:17 AM
08-29-2013 12:18 PM
Thank you for your help....Yes I did mean Wi Fi when I mentioned wireless and yes I have tried shutting off and making the phone use Wi Fi here in Canada and the same result happens....won't send emails. I have only tried the Wi Fi at my house but it is functional as I have a wireles printer and also access net Flix through wi fi.apple box
Thanks again look forward to any direction you can offer
08-29-2013 12:26 PM
OK...thank you for the clarification.
Given that, I deduce that your issue actually has nothing whatsoever to do with your traveling. Rather, it has everything to do with your email service providers outgoing SMTP server not being reachable via WiFi networks.
Quite often, email services "hosted" by the carriers can only be accessed via limited means -- e.g., via BIS from a legacy device, via a device that is truly "inside" of that carriers network, etc. Other means of accessing those is often restricted by that service provider. From what you have provided here, that is what I would deduce...that your email service provider restricts your access to their services via WiFi.
If indeed this email address is one of those "hosted" (e.g., @bb, @carrier, etc.) accounts, then this KB will be of further interest to you:
08-29-2013 12:42 PM
Thank you very much I appreciate your feedback. Rogers is the company in Canada that I purchased the phone from and this is the first BB that I have had with them that makes me use their out going server address and talking to Rogers about the problem just makes your head spin around with no solution. I do like the phone but I cant have a device that won't send using wi fi. Would you have any idea if I had the phone "unlocked" would I be able to use the out going sever from my Telus email account (which is what my incoming server is currently) It makes me feel that Rogers is trying to force me to get a data package from them when I travel.
08-29-2013 12:49 PM
08-29-2013 01:03 PM
Thanks again...... I will take another run at Rogers and see what happens. I am not sure I guess when you say hosted but I will ask that whan I speak to Rogers. I have had the same email account at Telus for ever and all other BB devices I've had used the incoming and outgoing from Telus but this device will only work sending if I use the rogers outgoing server so I end up with a teuls incoming and a rogers outgoing
08-29-2013 01:43 PM
Thanks again...... I will take another run at Rogers and see what happens. I am not sure I guess when you say hosted but I will ask that whan I speak to Rogers.
You will know by virtue of the email address format. If it is @BB, @Rogers, @Telus (@Carrier), or something else that seems to point to either BlackBerry or a specific carrier, then indeed it is a hosted email account.
I have had the same email account at Telus for ever and all other BB devices I've had used the incoming and outgoing from Telus but this device will only work sending if I use the rogers outgoing server so I end up with a teuls incoming and a rogers outgoing
I don't understand that at all then. If this is a hosted email account, I can see no way for it to ever function on any BB device other than a) a legacy BB device and b) a legacy device that is actually operating on the original carriers network. I have never heard of a hosted email account being directly usable (e.g., no forwarding involved) on any device for any other carrier. So perhaps this isn't hosted after all...but still, I have also never heard of any restriction to use the carriers outgoing SMTP server only.
I believe that perhaps I do not actually understand your exact situation.