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BlackBerry® Q10

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New Contributor
Posts: 5
Registered: ‎01-20-2014
My Device: Q 10
My Carrier: pepephone

Cant make or receive calls

Hi,

 

Occasionally my Q10 cannot make or receive calls or connect to the internet, this is resolved by re booting the handset, however this is a pain. I have recently updated the OS, which resolved the problem for a while, but it has recently returned, albeit not so frequently. Any suggestions?

Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Cant make or receive calls

Just as a sanity check, do you live in an area with pretty good reception, how many bars do you normally see?

 

When you say internet is that over the network or via WiFi?


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New Contributor
Posts: 5
Registered: ‎01-20-2014
My Device: Q 10
My Carrier: pepephone

Re: Cant make or receive calls

Thanks for the reply,

I have quite good reception, usually 5 bars, the internet problem is over the phone network, but is always resolved by re booting the handset. The phone company always informs me when there has been a problem, and always give a refund for any downtime suffered, theyre really good that way.

My OS version is 10.2.0.424

Hope tis is more help.

Many thanks.
Forums Advisor I
Posts: 672
Registered: ‎01-01-2011
My Device: Torch-Q10-Passport
My Carrier: Vodafone

Re: Cant make or receive calls

[ Edited ]

i dont know how BB roll out the updates worldwide but in the UK we are upto software release 10.2.0.429

 

try a search to see if its available in your country.

 

settings > software updates > check for updates

 

edit

 

just thought. what network are you running, is it 3G or 4G

New Contributor
Posts: 5
Registered: ‎01-20-2014
My Device: Q 10
My Carrier: pepephone

Re: Cant make or receive calls

I'm living in Spain, and I have the latest available update, I will check the UK site and see if I can download to my laptop and install via the BB link.

Will keep you informed.

Many Thanks.