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BlackBerry® Q10

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Contributor
Posts: 15
Registered: ‎09-05-2011
My Device: Blackberry Torch
My Carrier: Bell

Charging with U-Connect

I cannot charge my Q10 in the car using a USB with a vehicle equiped with U Connect.  It continues to give me a message on my phone indicating that the vehicle is attempting to download Blackberry Link and no matter how many times I click Dismiss, the message continues to appear and the phone will not charge.  Can anyone advise on what to do?

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Charging with U-Connect

Hello  azgirl14 and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue charging your device.

 

To clarify, you are trying to use your vehicle's USB port to charge your device? 

 

Under Settings>Storage and Access, is USB Mass Storage On or Off? 

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Contributor
Posts: 15
Registered: ‎09-05-2011
My Device: Blackberry Torch
My Carrier: Bell

Re: Charging with U-Connect

Thank you for your response.  My USB Mass Storage option is turned to "off".

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Charging with U-Connect

Change your USB Mass Storage to On then connect your device.

 

I tested on a 2010 Dodge car and was able to access the USB drive and the device charged.

 

Let me know if you're able to do so.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Highlighted
Contributor
Posts: 15
Registered: ‎09-05-2011
My Device: Blackberry Torch
My Carrier: Bell

Re: Charging with U-Connect

This solution worked.  Thank you!