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BlackBerry® Q10

New Contributor
Posts: 6
Registered: ‎03-21-2013
My Device: Bold - waiting to make sure BB10 works at work before upgrading :)
My Carrier: Telus

Clock symbol "message has not been sent yet" error?



I am on day three with a Q10.  Today it displayed the Clock symbol next to email messages after pressing send.


This is with two separate email accounts I have added to the phone.  (One is IMAP and one is SMTP - I admit to being not very technical.)


I was able to successfully send an email from a hotmail account.

I have tried restarting the phone to no avail.


Any solutions?



Hall of Famer III
Posts: 57,832
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Clock symbol "message has not been sent yet" error?

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


If not, then you might want to contact your mobile service provider for formal support and potential formal escalation up to BlackBerry.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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