Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q10

Reply
New Member
Posts: 1
Registered: ‎05-30-2013
My Device: Blackberry Q10
My Carrier: EE

Copying emails on 9700 to Q10

Hey,

 

How do I move my old email from a BB Bold 9700 to a new Q10?

I use Yahoo email, gmail and a business one provided by fasthosts?

 

Can anyone help?

I have tried using BB Desktop Manager, but didnt copy the emails. 

When I added a new email account on the Q10, I added the yahoo.... it downloaded more then 10,000 emails from the last few years, which is un-necessary.... 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Copying emails on 9700 to Q10

Hey hillevorhand,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Email accounts and messages from legacy BlackBerry smartphones can not be migrated to a BlackBerry 10 smartphone.  This KB article will explain what data can not be migrated: www.blackberry.com/btsc/KB33523

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Contributor
Posts: 7
Registered: ‎12-03-2008
My Device: Not Specified

Re: Copying emails on 9700 to Q10

Hi
I have this issue as well. The new blackberry doesn't use the BIS, it works more like an iphone, so the emails cant be transferred over or back again to your old phone. I had to create a separate blackberry id for the q10 and am using my old account on my bold so I can access my old emails still. Maybe blackberry will rethink it for the next update.