07-30-2013 10:25 AM
The latest update went smoothly enough, but when my Q10 woke up again, and I reconnected to my email accounts, my whole history of texts and BBM messages were gone! Did this happen to others?
Can anything be done?? Thanks for any help.
08-02-2013 03:41 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
We are aware of SMS messages being cleared out after the update, we are investigating the issue. This KB article was created: www.blackberry.com/btsc/KB34819
Do you have a backup of your SMS messages created on your computer?
I look forward to your reply.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
08-02-2013 10:09 AM
08-03-2013 11:15 AM
I have the same issue and I do have backups but when restore using the back ups same thing all text messages are not there. I even restored device to factory settings but this restoed it to the latest software version which in the UK is 10.1.0.4181. Unlike bb 7 restore options where one could roll back any software updates to previous software version bb 10 does not allow you to do so. Please help me with a solution as I am not able to use my q10 because of this as I need to have a upto date record of all of my text messages
08-07-2013 10:39 AM
Five days later still waiting for response ....this link http://btsc.webapps.blackberry.com/btsc/viewdocume
says to do a restore prior to update to restore data I have done this using any many backups and still no texts and am still awaiting a response as to what to do and other than forums there is no way to contact bb directly ..... tried through my service provider vodafone in the UK but they are clueless and keep saying do restore which fails as no texts, now beyond frustrated now and just don't know what else to do
08-07-2013 12:57 PM
08-08-2013 05:03 AM
Same here, all text messages are gone (about 5 years) and all gmail accounts needed reauthentication.
I did a restore, from a backup a month ago. Still all text messages gone and again all gmail accounts lost their passwords again. This is a nightmare. The whole backup thing, was so much better before when you could decide what you wanted to restore instead of fullbackup only. It seems Blackberry only took the non working things from their competitors to copy them. Right now I am considering to go back to the bold or drop Blackberry fully since it seems they only make steps backwards.
08-08-2013 11:51 AM
I was able to help some other users restore a previous backup to regain their lost SMS history.
I don't know why yours did not restore. Restoring the backup will always result in a need to update passwords as that is simply a security measure and to reinitiate your link to that account. Nothing uncommon there.
I wish I could help you with the lost SMS, but it sounds like you have done exactly what I would have advised you.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
09-01-2013 03:50 AM