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08-21-2013 10:55 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Is there any reason why you want to downgrade the device software? You can reload the BlackBerry 10 device software to the latest production version by following the steps below:
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
08-22-2013 02:12 AM
Thank you for your response.
The reason why i want to downgrade from the latest version of OS is because i am unable to edit or update my avatar or status or personal message, whenever i click on my avatar or display name or etc. the BBM hangs.
I tried rebooting, formatting, all options but unfortunately nothing changed.
Do you know anything about this problem or bug from the latest version of OS? If yes kindly advice because alot of friends and people that i know are facing this problem.