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BlackBerry® Q10

New Contributor
Posts: 3
Registered: ‎04-26-2011
My Device: Bold
My Carrier: Vodafone

E Mails Deleted on phone

My Q10 has started automatically deleting my emails. This also deletes the e mail off of my PC. This is a nightmare as I need these e mails for work and need to choose which e mails I delete. My old Blackberry never did this and I had the choice of deleting from the handheld only or the phone and PC.


I spoke with Vodafone who were no help


Does anybody know if there is a settings field which can be changed so that they are not deleted



Posts: 21
Registered: ‎07-04-2013
My Device: BB Q10
My Carrier: Etisalate

Re: E Mails Deleted on phone



Not sure why the email get deleted by itself, but until you find out below is a temporary solution


Configure the setting to ask for a confirmation before deleting an email


Go to Hub; Select your email account; Click Menu (Right down bottom); Settings; Display & Actions; Delete Massage Confirmation.

Forums Advisor III
Posts: 1,478
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: E Mails Deleted on phone

There is no "Delete On Handheld only" setting as there used to be on previous models. If you delete a mail on your Blackberry, it will also be deleted on the PC. But you will still find it in the recycle bin on the PC.