07-26-2013 10:29 AM
Since my hardware upgrade to the Q10, one particular email recipient has been reporting that emails she receives from my Q10 have such a tiny font size that she cannot read my emails. She must select the text and enlarge the font as much as she can, and still the font is small.
This happens with new emails and replies from my Q10. It does not happen from my desk top PC and did not happen with my 9300. She is the only recipient reporting the problem.
Is there a work around? Has this been reported as a bug? When we expect a fix?
07-30-2013 06:22 PM
Hello dcampbel and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing an issue with your email.
In order to better assist, we need some more information:
Under Settings>About>Category OS what is your software version?
07-31-2013 01:56 PM
Hello, thanks for the follow up.
08-06-2013 12:07 PM
08-09-2013 12:14 AM
It is just the recipient using the First Class mail client that is seeing the tiny font. I have never seen the tiny fonts when I sent messages between my Q10 and any of my Live Mail or Outlook mail clients. I only see the tiny fornts when my email is first read by the recipient and replied back to me.
I set up a new email account on Outlook.com and send a test message, from my Q10, to the recipient reporting the tiny fonts. She confirmed that the font size looked normal. She also reconfirmed that an email I had sent her earlier in the morning, from my Q10's native email client, to her contain ilegibly tiny font.
Thank you for your continued focus on the problem.
08-13-2013 02:10 PM
08-13-2013 06:57 PM
Unfortunately they dont not has access to their organization's email via a differnt email client. I can however report that since my last post to this thread, a second recipient in the same organization, reported the exact same problem with emails recieved from my Q10. She had not seen this problem in emails sent from my Blackberry curve.
08-13-2013 09:20 PM
08-13-2013 10:52 PM
It could be yes. Thats pretty vague though. What would I tell them to look at?? I would have no idea. An what is differnt about my Q10 that my BB 9300 didnt do it?