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BlackBerry® Q10

New Member
Posts: 1
Registered: ‎07-10-2013
My Device: Q10 SQN100-3
My Carrier: Swissom

Error Windows 7-64 and Bluetooth with my Q10



First, sorry for my poor english Smiley Embarassed


Second :

When I try to connect my new BB Q10 with my Dell XPS on Windows 7-64b, I have an error in installation with the pilote "Bluetooth Enumerator".

I cant found the drivers...


Can you help me ?


Thanks a lot




Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Error Windows 7-64 and Bluetooth with my Q10

[ Edited ]

Hello Patrice,

Welcome to the BlackBerry Support Community.


Thank you for your question regarding the error message you are receiving when connecting your BlackBerry Q10 smartphone to your computer.


Have you installed BlackBerry Link on this system as of yet? If not, please download the software by going to www.blackberry.com/blackberrylink. Once completed, restart your computer and connect the device once again.


Let us know if this helps.



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