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BlackBerry® Q10

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New Contributor
Posts: 5
Registered: ‎11-17-2013
My Device: BlackBerry Q10
My Carrier: swisscom

Exchange account resets itself to mail.xxxx.com

Hello

 

I have my BlackBerry Q10 since June 2013 and so far it worked very well.

Since the update to 10.2.0.424, 10.2.0.1791 (OS), 611200 (Build), 5.6.2.44391 (Krypto. Kernel), 10.2.0.1001 (WebKit) and 10.2.0.51 (Browser) about two weeks ago, one of my e-mail accounts keeps changing its settings automatically.

Every few days, its changing the server address from async.xxxx.com to mail.xxxx.com and looses the synchronization.

I have to change the server adress manually to async.xxxx.com. After that, it works fine again.

 

Is there a bugfix?

 

Chris

New Contributor
Posts: 5
Registered: ‎11-17-2013
My Device: BlackBerry Q10
My Carrier: swisscom

Re: Exchange account resets itself to mail.xxxx.com

Hi

After one week I still haven't received a single answer and the problem still exists. I missing e-mails every day and keep getting bad feedbacks due to a poorly working phone.

Chris
Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: Exchange account resets itself to mail.xxxx.com

Hi...

 

Is that the Beta Version or the Full version running on the Device ?? 

 

Thanks

Please update the result after applied..

Thanks
New Contributor
Posts: 5
Registered: ‎11-17-2013
My Device: BlackBerry Q10
My Carrier: swisscom

Re: Exchange account resets itself to mail.xxxx.com

It's the full version, which was released a few weeks ago. Build no. etc are mentioned above.

Chris
New Contributor
Posts: 5
Registered: ‎11-17-2013
My Device: BlackBerry Q10
My Carrier: swisscom

Re: Exchange account resets itself to mail.xxxx.com

Is there any chance to downgrade to the old version of the OS?

Maybe the problem won't exist anymore.

 

Chris

New Contributor
Posts: 5
Registered: ‎11-17-2013
My Device: BlackBerry Q10
My Carrier: swisscom

Re: Exchange account resets itself to mail.xxxx.com

According to the views, about 3000 within 3 weeks, I guess that's a common problem.

I'm wondering why nobody from BB is responsing to that.

 

Chris