06-17-2014 02:19 PM
I dont remember my bb id password and security question. I have spent hours to find it out. Its not working, without security answer its not reseting the password. PLZ HELP! thanks.
06-17-2014 02:44 PM
".......without security answer its not reseting the password."
That's part of the security of a BlackBerry. You need to know either your password or your security question. Without either, you'll have to start over with a new BB ID and you'll lose any personal data associated with the old one.
I wish you luck in remembering your security question.
06-17-2014 03:01 PM - edited 06-17-2014 03:02 PM
So, because you failed to write down the password and security question/answers it is BlackBerry's fault for providing a secure platform for your BBID and your personal data? Also, you're getting angry with user volunteers who choose to spend a few minutes each day helping other users. This is not official BlackBerry Support.
I suppose you'd have to throw the phone into the bin if security was too easy and someone hacked your data too. You can't have it both ways.
You can create a new BBID by going to www.bbid.com and creating a new one. You'll have to use a new email address if you don't have the original email you received when you set up the first one. That email contained a link to verify (which if you verified would preclude the need for answering the security question) and also contains a link to delete the BBID.
In order to use the new BBID on your device you will need to wipe the device. On the Q10 you will not be able to restore any backup made under the old BBID so you will lose any data on the phone, as well.
06-17-2014 03:12 PM
06-17-2014 03:29 PM