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BlackBerry® Q10

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New Contributor
Posts: 2
Registered: ‎05-24-2013
My Device: Q10
My Carrier: clove

Help:LINK can't connect to q10 via usb

new q10 connect to computer,the q10 can be  charged  and see the extension of the SD card on computer,but when open blackberry  link,it can't find the device of q10.i have change 3 pc,It is all the same situation.

if pc and q10 in wifi ,blackberry link can find q10,and sync the data.

How to explain the situation,will be the USB interface problem?

New Contributor
Posts: 6
Registered: ‎05-16-2013
My Device: Q10
My Carrier: Etisalat

Re: Help:LINK can't connect to q10 via usb

If you have Sd card will appear only .. But memory device will not appear like before
New Contributor
Posts: 2
Registered: ‎05-24-2013
My Device: Q10
My Carrier: clove

Re: Help:LINK can't connect to q10 via usb

it is this situation,do you know the reason?