10-31-2013 02:50 PM
yesterday i had updated my Q10 OS to its latest 10.2.0.424 and after that i am unable to see internal memory of 16 GB in anywhere... neither on PC or on phone.... i see only my external memory data .... please help and help me in solving this problem... you can contact me on email@example.com ....
11-05-2013 01:26 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Even if you go under Settings>Storage and Access does it show the internal memory? Also is mass storage mode enabled under this setting?
I look forward to your reply.
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11-06-2013 11:35 AM
sorry for replying late to your questions..
i could see internal and external memory going into Settings>Storage and Access and mass storage mode is in disabled mode...