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BlackBerry® Q10

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New Contributor
Posts: 2
Registered: ‎05-20-2011
My Device: curve 8520
My Carrier: airtel

Internal Memory not showing after OS update to Q10 - 10.2.0.424

Hi Team,

 

yesterday i had updated my Q10 OS to its latest 10.2.0.424 and after that i am unable to see internal memory of 16 GB in anywhere... neither on PC or on phone.... i see only my external memory data .... please help and help me in solving this problem... you can contact me on scmestry@gmail.com ....

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Internal Memory not showing after OS update to Q10 - 10.2.0.424

Hey scmestry,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Even if you go under Settings>Storage and Access does it show the internal memory?  Also is mass storage mode enabled under this setting?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 2
Registered: ‎05-20-2011
My Device: curve 8520
My Carrier: airtel

Re: Internal Memory not showing after OS update to Q10 - 10.2.0.424

hi mate,

 

sorry for replying late to your questions..

 

i could see internal and external memory going into Settings>Storage and Access and mass storage mode is in disabled mode...

 

please help..

 

Rgds,

Sachin