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BlackBerry® Q10

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New Contributor
Posts: 4
Registered: ‎12-18-2013
My Device: Q10
My Carrier: movistar, spain
Accepted Solution

Keyboard locked after software update

I bought my new Q10 yesterday and used Link to switch the data etc. from my old Curve. Everything went well until the Q10 installed a big software update yesterday evening. After completing the installation the device asked to be re-started and since then I am unable to start it again. When I turn it on the display for the SIM card PIN is displayed but neither the physical keyboard nor the touchscreen keyboard work. HELP!

Forums Advisor I
Posts: 672
Registered: ‎01-01-2011
My Device: Torch-Q10-Passport
My Carrier: Vodafone

Re: Keyboard locked after software update

welcome

not a good start Smiley Sad

 

was the update done via wifi on your home network or downloaded via phone data.

theres been quite a lot of reports lately with failed updates causing problems and most of these were using the phone data which struggles as its a large download.

 

best wait for one of the experts who will have a better idea than me or other option if you bought from a shop take it back and see if they can sort it or replace it.

New Contributor
Posts: 4
Registered: ‎12-18-2013
My Device: Q10
My Carrier: movistar, spain

Re: Keyboard locked after software update

Thanks for the quick reply. I did the update via a very good wifi connection and am no repeating the software update via Link.
New Contributor
Posts: 4
Registered: ‎12-18-2013
My Device: Q10
My Carrier: movistar, spain

Re: Keyboard locked after software update

In the end I could solve the problem myself after re-installing the software update to 10.2.0.424 via Link. (The installation process took about an hour.)

Forums Advisor I
Posts: 672
Registered: ‎01-01-2011
My Device: Torch-Q10-Passport
My Carrier: Vodafone

Re: Keyboard locked after software update

glad you got it sorted Smiley Very Happy

 

now if only we could sort out all the other posted pproblems Smiley Sad

New Member
Posts: 1
Registered: ‎03-16-2016
My Device: Q10
My Carrier: Globe

Re: Keyboard locked after software update

Hi! How did you unlock the keyboard? And how did you do it via link when it would not recognize the device when it is locked?

 

I am experiencing the same problem.  Help please. Thanks so much! Smiley Very Happy