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BlackBerry® Q10


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Contributor
Posts: 31
Registered: ‎04-09-2012
My Device: Q5
My Carrier: Koodo
Accepted Solution

Losing faith in my Q10

I bought my Q10 May 4th 2013 and loved it instantly...until having to return it 3 days later b/c it was getting VERY hot and wouldn't charge.

The 2nd Q10 worked well for for a few weeks then in July #2 started dropping calls, missing texts, email, and calls. Switched to a Samsung since my carrier wouldn't take my phone for repairs (said they had so many complaints they won't take Q10 back for repair anymore).

After 6 months on Samsung I got so frustrated w auto correct and the touch screen that I went and got another Q10 (my 3rd one w/in a year). This one has started dropping calls, freezing, not letting calls thru, echoing sound and we'll it's hard to stay loyal when the devices keep failing me.

I want to stay on my Q10 I love the keyboard but if it doesn't work...how do I keep on top of my business? BlackBerry please fix this device I WANT to stay but you must give me something to stay for!

Loyal but feeling betrayed
Super Contributor
Posts: 314
Registered: ‎07-02-2013
My Device: Q10
My Carrier: AT&T

Re: Losing faith in my Q10


B, Don't give up. The Q10 is the best device available.

Something in your configuration is causing your multiple snafus.

. . . . Pete
Contributor
Posts: 31
Registered: ‎04-09-2012
My Device: Q5
My Carrier: Koodo

Re: Losing faith in my Q10

Thx Pete. I don't want to leave and really can't leave as this device it's helps me (when it works) run my business.

What do you suggest I do the fix this? I'm losing my mind! And missing my functioning Q10
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Losing faith in my Q10

Let's start with the basics... What is your Operating System loaded to your device?
From the main screen, swipe down from the top black bezel to Settings > About... what is the OS Version listed there?



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Contributor
Posts: 31
Registered: ‎04-09-2012
My Device: Q5
My Carrier: Koodo

Re: Losing faith in my Q10

Hi JSanders as of yesterday, I am on the last update that came out. 10.2.1.2977
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Losing faith in my Q10

Oh yesterday you upgrdaded. 


After any OS upgrade on a BB10 device, it will take 48-72 hours for the device data syncing of email, contacts, social apps, etc., to complete and finish. High data transfer after an upgrade cause high processor use, which in turn causes high battery usage. Likewise, high processor use will cause some lag and initial slowness. Ignore and and be patient. It can take the 48 hours for all contacts to sync back to the device. And, the battery will recover after a few days. Just don't drain your battery to 10% or less each time, top off the charge. You'll notice a difference after a couple days.

 

So after a 2-3 days if you're still having these issue you mentioned, let us know. There might be a couple things you can do to help.



1. If any post helps you please click the Like Button below the post(s) that helped you.
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Contributor
Posts: 31
Registered: ‎04-09-2012
My Device: Q5
My Carrier: Koodo

Re: Losing faith in my Q10

So ur saying that even thought the above issues were experienced w the previous OS, now that I have updated to current this may solve my problems?

What about the possible configuration issues suggested by another member?
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Losing faith in my Q10

I am saying that lagging and slow response can be common for the inital 72 hours after upgrading.

It should go away.

 

If not, post back.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Posts: 31
Registered: ‎04-09-2012
My Device: Q5
My Carrier: Koodo

Re: Losing faith in my Q10

Ok. Thanks so much JSANDARS. Hopefully I won't need to post back! :-)
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Losing faith in my Q10

Welcome. Let us know.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code