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BlackBerry® Q10

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Contributor
Posts: 11
Registered: ‎08-24-2013
My Device: q10
My Carrier: vodafone

Missing contact using sms (text)

Hi all,

I'm using my Q10 connected to my exchange email and contacts.

If I go to the contact everything looks ok.

 

If I go to SMS my BB doesn't recognise the foreigner contacts and show my just the number. I tried to set all the view settings, but nothing changes. The only contacts available are the "contacts" (no facebook, no Sim, no nothing).

 

I think it is a bug. Could somebody help me, please?

Retired
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Missing contact using sms (text)

[ Edited ]

Hello darioct

Welcome to the BlackBerry Support Community Forums.

 

I would like to better understand the issue you are having. I do have a few questions below:

 

When entering the SMS application on the BlackBerry Q10 smartphone you do see contact names listed or just the phone numbers? Do you only see the phone numbers related to the contacts?

 

Can you please indicate what "foreigner contacts" are?

 

Are "foreigner contacts" synced from your Exchange Email Account?

 

Is your device active on a BlackBerry Enterprise Server?

 

What is the version of your device software? Settings>About>Category OS (OS version) 10.1.x.x or 10.0.x.x

 

Who is your wireless carrier?

 

I look forward to your reply!


Goose947


 


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Contributor
Posts: 11
Registered: ‎08-24-2013
My Device: q10
My Carrier: vodafone

Re: Missing contact using sms (text)

Hello Goose,

thank you for your reply.

I try to anwer to all your questions.

 

When entering the SMS application on the BlackBerry Q10 smartphone you do see contact names listed or just the phone numbers? Do you only see the phone numbers related to the contacts?

I can see my contact names also in the sms application.

 

Can you please indicate what "foreigner contacts" are?

Are "foreigner contacts" synced from your Exchange Email Account?

 

I have contacts from India, Germany, USA, Africa. All the Italians numbers are ok. 99% of the foreiners not. I mean, sometime (very strange) it recognise some foreiner number. The contact list is created in Outlook.

 

Is your device active on a BlackBerry Enterprise Server?

My previous BB (9900 bold) was active on a BES and BIS as well. This one not. My will is to stay without.

 

What is the version of your device software? Settings>About>Category OS (OS version) 10.1.x.x or 10.0.x.x

The last one. If I try to update it says that I have the last updated version.

 

Who is your wireless carrier?

What do you mean "wireless"? Anyway, My carrier is Vodafone Italy.

 

Looking forwards to seeing your reply!

Thank you

Retired
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Missing contact using sms (text)

Hey darioct,

 

The issue is that if you receive an SMS message from a contact the contact name related to the phone number is not displayed. Is this correct?

 

If this is the case can you please confirm the contact's phone number is exactly the same as the phone number the contact has in the contacts application? Including area code and country code.


Goose947


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!


Highlighted
Contributor
Posts: 11
Registered: ‎08-24-2013
My Device: q10
My Carrier: vodafone

Re: Missing contact using sms (text)

Yes, I receive text with no name shown on the top, even if I have the contact in my contact list.

The number is exactly the same (space, country code, everything).

Thanks
Retired
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Missing contact using sms (text)

When sending an SMS message to the same contact does the conversation message show the contact phone number or contact name?

 

Have you attempted to create a second contact with the same phone number?

 

Does the second contact not show the contact name and only the phone number when receiving or sending an SMS message?


Goose947


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!