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BlackBerry® Q10

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New Contributor
Posts: 3
Registered: ‎07-02-2013
My Device: BlackBerry Q10
My Carrier: O2
Accepted Solution

Mobile banking app

I've just upgraded to the Q10 and my bank says their mobile banking app is not available.  I assume this is because it is a recent model.  Is it up to BlackBerry or my bank to get their act together?

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Mobile banking app

Hi lizholder and welcome to the BlackBerry Support Community Forums!

 

The bank is responsible for providing an application for the BlackBerry Z10 or Q10.  Although BlackBerry does make a number of applications, the vast majority of apps are developed by 3rd party vendors.

 

Thanks.

 

-CptS

 

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Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Mobile banking app

It may take awhile because I just got my bank app last month!
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Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 3
Registered: ‎07-02-2013
My Device: BlackBerry Q10
My Carrier: O2

Re: Mobile banking app

Thank you.  The Co-operative Bank is swearing blind that their mobile banking app works on the Q10 but I know it's not.

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Mobile banking app

The best way to know if it works on your phone is to search BlackBerry World from your phone. If it appears, it's compatible. If it doesn't, it's not. Note that you must search from your phone.


Cheers. Smiley Happy

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New Contributor
Posts: 3
Registered: ‎07-02-2013
My Device: BlackBerry Q10
My Carrier: O2

Re: Mobile banking app

Ah, thank you Bill.  It doesn't appear in BlackBerry World when accessing it via my phone so that answers my question.  I guess Co-Operative Bank hasn't quite caught up with the Q10 yet.

Trusted Contributor
Posts: 212
Registered: ‎09-28-2009
My Device: BlackBerry 9370
My Carrier: Verizon

Re: Mobile banking app

I'm semi-patiently waiting for Chase Bank to get their app out for BB10 and the Q10. 

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Mobile banking app

Hang in there, rambo47! Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Trusted Contributor
Posts: 212
Registered: ‎09-28-2009
My Device: BlackBerry 9370
My Carrier: Verizon

Re: Mobile banking app

I emailed Chase's customer support and asked them point blank about their mobile banking app for BB10. They answered in about 6 hours and told me that not only are they NOT going to release a mobile banking app for BB10, but they no longer offer the app for ANY BlackBerry. They're out of the BlackBerry mobile app business although they continue to support iOS and Android. They suggested I simply use the website portal, which sounded to me like they are suggesting I move my banking services to another bank alltogether. Man Frustrated

New Contributor
Posts: 8
Registered: ‎06-29-2013
My Device: torch
My Carrier: ATT

Re: Mobile banking app

Rambo
I use the website portal and honestly it is not a huge deal. On April 21 Chase did away with the AP for BB and it was on their site a month prior. I wasn't happy about it either !!!