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BlackBerry® Q10

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New Member
Posts: 1
Registered: ‎01-11-2014
My Device: Q10
My Carrier: Ncell

Mobile lost

I have lost my device. Earlier it showed stale location while using blackberry protect but now it shows the below  message. Please help me! Is my phone accessbile by some one? or it is destroyed? Please help me. as I've not yet wiped the data and I've lots of confidential data in the phone.
 
 
Unable to determine the current location of this device.

To view your device's location, you must turn on location services in the BlackBerry 10 device settings, or location reporting in the Protect app options. Your device must also be turned on and connected to the wireless network. Because BlackBerry Protect uses GPS to try to locate your device, if your device is inside a building, it might not be able to be located.

Hall of Famer III
Posts: 58,470
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Mobile lost

Hi and Welcome to the Community!

 

While written originally for legacy devices, this advice remains the best available concerning your situation:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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