05-10-2013 02:58 AM
I have been using blackberry for ages and have never had an issue with the media sync, it normally has worked properly. i had the z10 when it came out and syncing my music via blackberry link had worked well also, music album art showed up on my device. However, since getting my blackberry Q10 this has all changed.
1) I use a macbook pro
2) I have the most up to date version of bb link
3) I use a 16gb memory card
In the past two weeks since i have got the Q10, i have never once been able to get my music album art unto the the device, i have formatted the memory card over 10 times, i even went as far as doing a security wipe of the device itself. i have also gone into the file manager settings and and cleared the music folders, no joy!!
PLEASE CAN SOMEONE HELP ME WITH THIS!!! I used to love my music on blackberry especially with my album art which showed on the Z10 so why isn't it showing on the q10. i don't have the z10 anymore to check.
Futhermore now when i try to sync music on the bb link some song are not even being transferred unto the device as if it just randomly selects the music it puts on the device.
05-18-2013 12:37 AM