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BlackBerry® Q10

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New Contributor
Posts: 6
Registered: ‎08-01-2014
My Device: z10
My Carrier: Globe

My Blackberry not being recognise and not turning-on

I was waiting for operator assistant to activate my T-mobile sim that accidentaly delete or call window. After that happen, I'm still hearing the computer generated voice call that I was waiting and release the battery to restart... unfortunately now It wont restarting. PLS HELP!

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: My Blackberry not being recognise and not turning-on

I'm sorry, but could you be more specific with what happened?

Not too sure if I understood it
New Contributor
Posts: 6
Registered: ‎08-01-2014
My Device: z10
My Carrier: Globe

Re: My Blackberry not being recognise and not turning-on

Thanks for giving attention to my concern....

 

Ok this is what happen.

 

I'm currently here at CA. USA and I bought a local sim card here which T-Mobile and I inserted it to my Z10. Then I made a call to T-Mobile to activate my sim and while waiting for my turn to be assited by the operator that took me so long waiting and instead of hanging-up the phone or turning it off, I just swipe up the screen then delete that small small of that call. And after deleting it I still hearing a computer generated and believed that the call was not terminated yet. Again, I decided to restart it and the usual "Blackberry" appeared in the center of its screen and I hearing the call. Then thats the time I decided to pull-out the battery to make sure that it will restart doing that process. But unfortunately, it wont work anymore or restarting.

 

And to give you more information... while having that call, the battery is below 10% already. 

 

I tried solving it by charging it and check if its the cause or reason why its not restarting. And its entirely 1 hour still the red light not turning on as a sign that it will charge soon. I tried connecting it also to my Mac Air via USB port to connect and see if I can reformat it but it cant connect to my Z10 device.

 

Thats it... hope you can help me.

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: My Blackberry not being recognise and not turning-on

Hi

 

Thanks for the detailed event. 

 

So basically you closed the app and restarted the device. However, in midst of restart, a battery pull was done. 

 

However, now it is unable to both charge or boot up. 

 

How about is you mac able to detect the device? (I would however, really recommend the use of windows over mac)

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: My Blackberry not being recognise and not turning-on

It seems to me that either or (sadly) the following 2 might have occurred.

1) Device is bricked
2) battery is dead due to over drain

Let me know the result of connecting to a computer
New Contributor
Posts: 6
Registered: ‎08-01-2014
My Device: z10
My Carrier: Globe

Re: My Blackberry not being recognise and not turning-on

I tried connecting to my Mac but not working. I will find a windows based to find-out.

 

Thanks for the kind assitance. 

 

We have the same theory.... the battery probably dained so much.

 

But I will definitely get back to you ASAP. Smiley Happy

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: My Blackberry not being recognise and not turning-on

Oh. Alright. Smiley Happy

 

Let us know

New Contributor
Posts: 6
Registered: ‎08-01-2014
My Device: z10
My Carrier: Globe

Re: My Blackberry not being recognise and not turning-on

I tried detecting the device through windows but still it wont recognise. 

 

I will try buying a new battery tomorrow hope it will work. But if not,

I don't know what to do next. Smiley Happy

 

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: My Blackberry not being recognise and not turning-on

Hi

Actually can I check with you, where did you purchase the device from?
Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Blackberry not being recognise and not turning-on

[ Edited ]

1miguelo, you may be able to revive your #Z10 using an autoloader OS file and following instructions in the initial post if this thread
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...



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