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BlackBerry® Q10

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New Contributor
Posts: 2
Registered: ‎02-16-2014
My Device: Q10
My Carrier: MTN

My New Q10 will not Pass License Agreement

Hello Everyone

 

I just bought a New Q10 and I connected it to my home Wi FI but it trys to connect to varify Licence Agreement but it always fails and i get a message saying "Unable to connect to the network please try changing your settings.

 

What should i do? I can’t assess my phone at all as it dose not let me pass this stepSmiley Sad

Thanks for your help

 

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My New Q10 will not Pass License Agreement

Hi and Welcome to the Community!

It sounds like your device is not properly connecting to your carrier data network and/or your WiFi. If you are attempting to use your carrier data network and you used to have a pre-BB10 BB device, then contact your carrier to be sure that they have turned OFF BIS...this can cause non-functionality of the BB10 device via the carrier data network. If you are attempting to use WiFi, then it sounds like whatever WiFi credentials you provided were not valid, and you need to try again.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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