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BlackBerry® Q10

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Contributor
Posts: 29
Registered: ‎02-13-2014
My Device: Z10
My Carrier: verizon

My Q10 shuts down at 14% battery (hardware or software )problem

Hello to the community Smiley Happy

My Q10 100-3 turns of at 14% battery .

I have the device 5 months ,at first i was with official os but i started installing leaked os about 3 months ago .

The problem might have start 2 months ago ,not really sure case i usually did charge my phone from 20% and above .

One day i left the phone until it went 14% and it turned of after a call i received .

From then the same thing happens all the time .

Two months im trying to find a solution...
I downgraded to an older os - upgrading again with last official os , security wipe many many times - clean restore ..but nothing .
I also bought a brand new battery ,but the problem is still there .
Everyone says to charge correct the device with geniun wall charges (i have done this also) but without fixing my problem .
Everything starts when my device gets exactly 14% ….not 15 neither 16 …
Im starting thinking that this is a hardware issue .
I really don't know what to do 
The only solution that i have found is that when the phone shuts down at 14% i take of the battery pull out the sim - put back the battery -power on .
The device then works without the sim perfect and shuts down at 0% …
When i put the sim back then the device shuts down again .
I have changed twice the sim but nothing again …
Please if someone has a solution i would appreciate .
Thank you all Smiley Happy

Developer
Posts: 741
Registered: ‎10-06-2013
My Device: Q5
My Carrier: Cosmote

Re: My Q10 shuts down at 14% battery (hardware or software )problem

The battery is not calibrated what is actually happening is when on 14 percent it's actually on 0 percent check out another post on how to calibrate you battery Smiley Happy
Contributor
Posts: 29
Registered: ‎02-13-2014
My Device: Z10
My Carrier: verizon

Re: My Q10 shuts down at 14% battery (hardware or software )problem

Yes ok , lets say that you are right and the battery has the problem , unforunately i have tried a brand new one and the same problem appears Smiley Sad

Thank you very much Smiley Happy

Contributor
Posts: 29
Registered: ‎02-13-2014
My Device: Z10
My Carrier: verizon

Re: My Q10 shuts down at 14% battery (hardware or software )problem

[ Edited ]

hi again.

Maybe someone with a solution?

Thank you all Smiley Happy

Contributor
Posts: 29
Registered: ‎02-13-2014
My Device: Z10
My Carrier: verizon

Re: My Q10 shuts down at 14% battery (hardware or software )problem

Please if someone can help me I would appreciate it
Thank you all very much Smiley Happy
Contributor
Posts: 29
Registered: ‎02-13-2014
My Device: Z10
My Carrier: verizon

Re: My Q10 shuts down at 14% battery (hardware or software )problem

please if someone can help hear .

I cant fix the problem and have tried every solution out there .

Please help .

When i take of the sim card it shuts down at 0% ,when i have the sim inside the phone and make or receive a call at about 14-13% left the device shuts down Smiley Sad

 

Thank you all

Regular Contributor
Posts: 1,453
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: My Q10 shuts down at 14% battery (hardware or software )problem

Contributor
Posts: 29
Registered: ‎02-13-2014
My Device: Z10
My Carrier: verizon

Re: My Q10 shuts down at 14% battery (hardware or software )problem

Thank you very much for helping Smiley Happy
I will try this solution and came back in a couple of days
Thank you Smiley Happy
Contributor
Posts: 29
Registered: ‎02-13-2014
My Device: Z10
My Carrier: verizon

Re: My Q10 shuts down at 14% battery (hardware or software )problem

[ Edited ]

im coming back after a lots of months , but unfortunatelly with the same problem Smiley Sad

the Q10 with the problem was under warrenty and they gave me a brand new one(different serial number) , but unfortunatelly , believe it or not with the same problem .....

I cant make it work from 14% and below with the sim inside ......

when i take of the sim the phone shuts down at 0%   , when i put the sim inside and the phone reaches 14% and i receive or make a call it shows the message (turning of device)and shuts down ...

I have tried every trick out there , but i cant make it work 

Please if someone can try making a call or receiva a call under 14% on a SQN100-3 model , i will appreciate .

I want to figure out if this happens to all SQN100-3 models , or im the most unlucky man in the world ....

Thank you all  Smiley Happy

 

 

Contributor
Posts: 29
Registered: ‎02-13-2014
My Device: Z10
My Carrier: verizon

Re: My Q10 shuts down at 14% battery (hardware or software )problem

if someone please can help , i cant find any solution  Smiley Sad