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BlackBerry® Q10

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New Member
Posts: 2
Registered: ‎10-20-2013
My Device: Q10
My Carrier: SKTelecom/HKphone

My Q10 won't boot. HELP

I've been using Q10 for 3 months, and i had never had any problem before today.

 

Today, i had to turn off my bb so I turned it off and removed the battery. After 2 hours, I tried to reboot but i couldn't until now. I cannot turn on my bb again. I don't know what can I do to use my bb again.

This is really frustrating, since we don't have an official carrier for Q10 in Korea, I don't even know where to fix this problem.

 

Is it could be the battery issue? Or my bb has a problem? Just after 2 hours? Smiley Sad

Hope I could get fastest solution. Thanks.

 

Posts: 94,163
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Q10 won't boot. HELP

Connect go your oem known working wall outlet charger and place the battery in while connected to the charger. If it doesn't reboot, leave the battery in to charge a few hours & then stay connected and remove/insert the battery once again.
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New Member
Posts: 2
Registered: ‎10-20-2013
My Device: Q10
My Carrier: SKTelecom/HKphone

Re: My Q10 won't boot. HELP

Thanks. I tried but still it doesn't work.

I can't even see the red LED.

Maybe my Q10 has died :'(

Posts: 94,163
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My Q10 won't boot. HELP

Leave it charging longer.

Or, get a new battery.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code