Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q10

Reply
Trusted Contributor
Posts: 116
Registered: ‎08-04-2010
My Device: Q10
My Carrier: EE (UK)

Names not coming up for incoming calls

I've had the Q10 for a few days and most calls that come in do not come up with names.

 

I've seen people have this issue with the early software on the Z10 and believe it has something to do with the phone not recognising the country code in my contacts.

 

Has anyone experienced the same issue and more importantly resolved it?

 

As this was previously seen as a problem for the Z10 I'm hoping a resolution will be quickly found.

 

Thanks

 

Mike

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Names not coming up for incoming calls

Hey Mike1London,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Do you have any country codes inputted into these contacts, if so this KB article will still be affecting the issue: www.blackberry.com/btsc/KB33685

 

Also what version of BlackBerry 10 software are you running on the BlackBerry Q10?  Go to Settings>About to find this info.

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Trusted Contributor
Posts: 116
Registered: ‎08-04-2010
My Device: Q10
My Carrier: EE (UK)

Re: Names not coming up for incoming calls

[ Edited ]

Many thanks for your reply

 

I am on software release 10.1.0.238

 

I notice from the the link to the previously reported issue on the Z10 there was no timeline for a resolution but reading the forums it seems a software update fixed the issue for this model, is this correct?

 

Do you know of any plans to release an update to fixe the issue on the Q10?

 

Mike

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Names not coming up for incoming calls

Hey Mike1London,

Thanks for the prompt reply.

 

There will be an update in the future however I do not know when this update will be available.

 

Be sure to let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Contributor
Posts: 33
Registered: ‎05-04-2013
My Device: Blackberry Q10
My Carrier: Bell

Re: Names not coming up for incoming calls

alternatively, I'd say check with your mobile provider regarding your call display troubles. And try to remove area code from some local #s and have a friend call you I guess.