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BlackBerry® Q10

New Contributor
Posts: 5
Registered: ‎06-02-2013
My Device: Q10
My Carrier: Telus

New Mail Notification Problem

Hello.  When I receive new email on my Q10, the LED starts flashing and I hear the audible tone.  However, the email icon and the Hub icon do not always show the red star.  This problem seems to be completely random.  I have been unable to determine any specific conditions that cause it to happen.  I would say it happens roughly 25 to 30% of the time.  I have gone back to my carrier and they were unable to determine the cause so they exchanged the phone for me.  It still happens on the new one so I have to assume this is a software issue.  Is anyone aware of this and is it going to be fixed in a future software update?