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BlackBerry® Q10


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Reply
New Contributor
Posts: 2
Registered: ‎09-19-2013
My Device: BlackBerry Q10
My Carrier: 2016935516

New Software Update

Ever since I uploaded the new software update all my texts are going out twice. How do I fix this?

 

Thanks

Highlighted
Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: New Software Update

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB34947 Duplicate SMS text messages are being sent from the BlackBerry 10 smartphone

Hopefully it contains something useful!

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎09-19-2013
My Device: BlackBerry Q10
My Carrier: 2016935516

Re: New Software Update

Hi,

 

Thanks for the response but it will not let me end the chat and if I try to start a new chat it defaults to the previous chat. I did not have this issue until I downloaded the most recent update

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: New Software Update

I know of no solutions other than that one...of course, you can search the public KB database just as well as I can...and your search may be more fruitful. Further, the KB I linked for you does state that this is a known issue, and the remedy is actually noted as a "Workaround"...workarounds don't always work for everyone.

 

Nevertheless, maybe a device reboot will help:

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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