Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q10

Reply
New Member
Posts: 2
Registered: ‎10-28-2013
My Device: Q10
My Carrier: Rogers

New message doesnt work - freezes

Hi guys

I just installed the new software update on the Q10. Everytime I try to type a new text message, it freezes. Have tried restarting etc. But the problem persists. anyone experience this?

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: New message doesnt work - freezes

Hi bbq10toronto,

 

Welcome to the BlackBerry Support Community.

This article may help with the issues you are having with the text messaging application since the update. "BlackBerry smartphone is unstable after an over the air update due to misaligned BlackBerry 10 OS and radio versions" http://blackberry.com/btsc/KB34666 Please backup your data before making any changes to the BlackBerry Q10 smartphone.

Let me know if that helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Member
Posts: 2
Registered: ‎10-28-2013
My Device: Q10
My Carrier: Rogers

Re: New message doesnt work - freezes

Thank you, it worked. I did two backups, but unfortunately when I tried to restore I lost most of my data - ie contacts and calendar?