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BlackBerry® Q10


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New Contributor
Posts: 6
Registered: ‎08-14-2013
My Device: Q10
My Carrier: Lycamobile

No email or BBM on Q10 help!

hi around 2 days ago i noticed that the small blackberry logo on my Q10 (in the top right hand corner) doesn't show anymore, even so, i still was able to send and receive emails and use bbm but today those have stopped working Smiley Sad

 

Whatsapp and browser works fine but not email and bbm.

 

what has happened?

 

 

New Contributor
Posts: 6
Registered: ‎08-14-2013
My Device: Q10
My Carrier: Lycamobile

Re: No email or BBM on Q10 help!

ok i restarted and email is working but still no blackberry icon and bbm not working Smiley Sad
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No email or BBM on Q10 help!

Please restart your Q10, by press the top edge power button for a couple seconds and in the bottom right corner, touch RESTART. Upon reboot, does BBM and email work?

 

If not, do a hard reboot, with the Q10 powered ON, remove the battery a minute, replace and reboot.



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New Contributor
Posts: 6
Registered: ‎08-14-2013
My Device: Q10
My Carrier: Lycamobile

Re: No email or BBM on Q10 help!

took the battery out ..

 

still no blackberry icon and bbm isnt sending or receiving Smiley Sad

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No email or BBM on Q10 help!

At the top right of the home screen, what is the signal indicator... 3G, 4G, LTE, EDGE, or what?

 

Look at your Settings > Network Connections > Mobile Network > Is your top two settings ON

(Mobile Network - ON)

(Data Services - ON)

 

Are you able to make a phone call?

 

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎08-14-2013
My Device: Q10
My Carrier: Lycamobile

Re: No email or BBM on Q10 help!

Sometimes 3g pops up but at the moment there's just the signal bars & the WiFi bars.

Its strange.. i can send & receive emails via the hub.. everything except bbm is working fine

Still no icon tho..
New Contributor
Posts: 6
Registered: ‎08-14-2013
My Device: Q10
My Carrier: Lycamobile

Re: No email or BBM on Q10 help!

ok well it was turned off at night and its just started working again

 

icon is showing.

 

hmm maybe was just a glitch

thanks for trying 2 help