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BlackBerry® Q10

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Posts: 6
Registered: ‎06-03-2013
My Device: Q10
My Carrier: MTN

Not all contact names showing when receiving calls

For some reason, not all the contact names are showing whenver I receive a call. (I have a Q10).

I tried to check Smart Dialing, but I can't find it anywhere in both settings (Phone and phone dialling application).

 

Any help?

Hall of Famer III
Posts: 58,185
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Not all contact names showing when receiving calls

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB33685 Caller ID does not show associated contact when country code is included in phone number
  • KB34577 Caller ID shows incorrect contact information for incoming calls and calls placed from the call log go to a different phone number than intended
  • KB04903 Caller's information does not display on the Incoming Call screen on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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