05-24-2013 10:10 PM
I just upgraded to a Q10 as I accidentally dropped my Bold 9700 in the tub. I wasn't too upset as I had recently backed up my 9700 and expected just to be able to restore to my new device. From what I have seen on the website, I am supposed to back my old phone up to the new software to transfer contacts etc., but I don't have that option. Is there any way to use my backup from my previous desktop software?
05-27-2013 04:33 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
You can perform a switch device wizard using BlackBerry Link to transfer all your data from the BlackBerry Bold 9700 to the BlackBerry Q10, however the device must be operational. BlackBerry Link can not read backup files created from BlackBerry Desktop Software.
If you have a copy of your contacts saved in Microsoft Outlook, I suggest performing a one synchronization through BlackBerry Link: http://helpblog.blackberry.com/2013/03/blackberry-
Let me know if you have any more questions.
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