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BlackBerry® Q10

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Posts: 1
Registered: ‎04-05-2014
My Device: Q10
My Carrier: Telus

Phone numbers in contacts missing

I live in Canada and last weekend I went to the States.  I turned off my data, and when I came back into Canada all of my phone numbers were gone from my phone.  Sadly, I did not back them up.  I have all of my contacts associated with FB, LinkedIn, Yahoo! and my work email addresses, but there are no longer any phone numbers associated with these contacts.  Help!

 

Called Telus, went into a Telus store - no one could explain/help me.

 

I don't think my trip to the USA has anything to do with it, but this is when my contacts were lost.  Have the latest OS.  Have tried a hard reboot - nothing.  This has happened before after updating to the latest OS, but the contacts have always come back.  This time they have been gone for a week.  All my texts in my history are showing up without contact names