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BlackBerry® Q10

Posts: 1
Registered: ‎07-12-2013
My Device: Blackberry Q10
My Carrier: Telekom

Problems to Sync my Outlook Contact/Calendars with new Q10

Hi can anyone help me? I am not a hi-tech guru but think I can solve a lot of problem with smartphones and PC´s. But I just cant figure out (and the BB link help is not of much help) how to solve this troubleshooting message:



CPreferencesManager: Configuration Value for /Preference/Account_1_65537/DevicePin not set in TransConfig.xml for translator RimBB


I have my Blackberry recognized by the BB Link soft, can import pictures etc, but my contacts and calendera are out of my capacities. Can anyone tell me what is the problem? The BB link doesn´t even have a option that a troubleshooting message redirects you to a online help answering the exact problem you are facing (I think you need to do this). Thanks.

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Problems to Sync my Outlook Contact/Calendars with new Q10

Hello Marvoj,

Welcome to the BlackBerry Support Community.


Thank you for your question regarding the issue you are experiencing when synchronizing using the BlackBerry Link software.


The following article may assist you regarding this issue: http://www.blackberry.com/btsc/KB34453


Let us know if this helps.





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Posts: 12
Registered: ‎07-14-2013
My Device: Q10
My Carrier: AT&T

Re: Problems to Sync my Outlook Contact/Calendars with new Q10

Hello, my problem is the same except that my Q10 synced with Outlook fine, up until today (I've had it about a month). Now I am receiving the same error message, including the Account number.  I notice that the account number is different in KB34453. The article did not help me.  I think I correctly did what it said.  I have 32-bit Outlook and a 64-bit PC.  Thank you for your help.