Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q10

Posts: 30
Registered: ‎02-26-2013
My Device: Z 10
My Carrier: GLO Nigeria

Q 10 Mail Copy Vanishes

Hello  ,


As BB Email id (abc@gloworld.blackberry.com ) option is not available in 10 series (Q 10 /Z 10 ),. Emails are/can not 'forwarded' to the device but rather 'synced' from the email account itself.


For this we need to leave a  mail copy in Mail Server(say 2 days ) for downloading in BB smoothly . The challenge now  is that, after thiss 2 days time or the moments mail copy cleared from mail server , those mails which are downloaded in BB also VANISHES from BB Q10 mail box as well. ( it’s never happened to BB Bold /earlier series ) .


once mails are downloaded in BB Bold or earlier models , its remains there till users delete .


how we can resolve this issues



Alex Chacko

Hall of Famer III
Posts: 58,134
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Q 10 Mail Copy Vanishes


With BB10, the methods and tools of email are completely different from the legacy BBOS. BBOS used BIS to provide many of those functions...BB10 does not use BIS. So, only the functions designed into the email app apply...nothing about "what used to happen" matters.

With BB10, the intent is that the device and the server be replicas of each other, within the timeframe you set on your BB email configuration screen. A deletion on the server will be dutifully replicated to the device, and vice versa. There is no setting to change that behavior...it is what it is.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................