07-23-2014 11:58 PM
I'm on my second Q 10 and both of them keep re-booting themselves when setting down the phone, while making a call and sometimes on a call. Does this happen to any other Q 10 users? It's very frustrating when on a business call or any for that matter. I've been a BB user for years. Please help!
07-24-2014 12:21 PM
Never happened to me.. Make sure you have an original NX-1 battery from blackberry as I used to have a NS-1 (pre-production batery) and it was smaller than the original one and it may make a difference..
Also if that doesn't work try re-loading your OS.
07-24-2014 07:10 PM
Try taking the back off and then trying to move the battery and see if it re-boots. I don't have the problem but a piece of tape or paper or card stock might make the battery fit tighter. Sounds like a loose batter if it only happens when you set it down.
07-24-2014 09:57 PM
You might also want to remove the back cover and battery, and do one or more of:
Inspect the battery terminals for damage or corrosion
Gently nudge the battery terminals to see if the circuit board header they are mounted to has been damaged
Shake the device to see if it has ingested any debris or possibly been dropped and had internal components shaken loose.