Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
11-22-2013 07:24 PM
I updated to the 10,2 this afternoon. Now my wifi connection, to my home wifi, is disabled. I have re entered password several times, restarted phone twice. Message I receive is : "Unable to authenticate against the netwrok. Verify saved networks secutity settings." What can I do ? Previously( before installing update) there was not problem with the Q 10 phone connecting to the wifi.
11-22-2013 07:30 PM
11-22-2013 07:39 PM
Yes I have rebooted the router and the phone and I still get the same " unable to authenticate against network" message. The Hub also keeps giving me notifications the the saved networ is disabled by my device. It tells me to open the saved network and check my password. I have done this several times and still end up with the " unable to authenticate " message.
11-22-2013 07:45 PM
11-22-2013 08:11 PM
11-22-2013 08:28 PM
11-23-2013 03:12 AM
11-23-2013 09:58 AM
I am thinking that I want to restore from the backup and that will be similar to taking a pc to a previous "restore" point. In other words I want to go back to the settings before the problem started to happen. If I back up the phone now with the Q10.2 on it i may just be backing up the problem update. then if I restore from that I may be back in the same pickle again.
I have two questions: 1)Can I just restore the backup of the system i did two days ago before the update? 2)Do I need to do a security swipe before attempting to restore?
11-24-2013 05:03 PM
After trying everything else I did the Security Swipe and then restored from my backup. The problem STILL exists. I cannot connect to my home wifi network. I can connect to a public network that does not require a password but not to my home wifi. I have done te security swipe and resotre twice! I have done it with the router off power and then the phone powered down, reconnected the router and after 10 minutes re started phone. Always the same :" Unable to authenticate against network. Verify saved networks security settings."
I have spoken with my ISP and they have verified that my password and settings are correct.
I am really desperate now. Is there anyone who can help me????