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BlackBerry® Q10

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New Contributor
Posts: 4
Registered: ‎06-05-2013
My Device: Q10
My Carrier: 6281510205775

Q10 BB Hub doesn't work

I cannot see my BB hub, it is just a blank black screen and wont let me recieve or read emails and text messages. 
Can any one help please? I have brought it to the local blackberry centre in Indonesia they say they cannot help because it is a hardware problem and because I bought it in Canada they won't be able to help me. I went to my provider they said I have the right information for everything and was puzzled as how we cannot seem to view the hub.

 

unhappy (used to be) loyal BB user

Esti Lambert
INDONESIA
Contributor
Posts: 31
Registered: ‎03-16-2013
My Device: Playbook & Q10
My Carrier: 02

Re: Q10 BB Hub doesn't work

I updated mine last week, first couple of times I got a message that it couldn't connect to the server, maybe to busy, but a little later it did and updated fine.
Are you connecting your Q10 to the power supply when uprating, I think it needs to be connected to a power supply to ensure it doesn't cut out during update process leaving you with a brick.
New Contributor
Posts: 4
Registered: ‎06-05-2013
My Device: Q10
My Carrier: 6281510205775

Re: Q10 BB Hub doesn't work

[ Edited ]

I am doing that right now, wish me luck!

 

Thank you for your reply,

 

I did what you advised me but this time I didn't up grade the software from Blackberry Link, like I did before (and for the past 3 days unsuccessful, mostly hang at the software upgrade part)

 

So what I did was removed, sim and memory cards, then wiped out data (Setting-Security-WipeOut Data) it took awhile to complete so like you said I kept it plugged into a power cable. Then once it is wiped out (I still found the hub was on black screen and text message folder wouldn't open)

 

I downloaded the software update from the blackberry WITHOUT connecting it to the computer/Blackberry Link. (Setting-Software Updates-Check for Updates)

 

Again, it took a loooong time and basically I left my blackberry indoor all day.

Once the software fully loaded I find everything in order, BB Hub, text messages, everything is working now :-D

 

JUST A NOTE THOUGH, THE SOFTWARE I HAVE RIGHT NOW IS 10.1.0.273 BUT THE ONE FROM BLACKBERRY LINK IS A NEWER VERSION I THINK 10.1.0.283 

 

I will not risk it to try downloading it from the BB Link again though as I am not sure if it will be stable or not for the Q10.

 

I am back to be a happy loyal BB user now!

 

Thank you for your kind reply and I hope that this posting can help others too.

Esti Lambert
INDONESIA