09-21-2013 02:09 PM
I recently upgraded from the Torch to Q10. Previous advertising of the Q10 and on BlackBerry's website, I should be able to do a BBM Video Chat on my mobile network, right? But why can't I? I can only do a BBM Video Chat when I'm in a wi-fi area. Please help.
09-21-2013 02:17 PM
I called AT&T and advised them of the problem but AT&T referred me or transferred me to BlackBerry. I spoke with a BlackBerry service rep (male), who told me that BBM Video Chat only works on wi-fi. I told him but BlackBerry's website on Q10 BBM Video Screen Share shows and tells that it can work on mobile network, which I should be able to turn On or Off. He said no it's not a feature. Holy Moly. What's the truth?