07-08-2013 10:27 AM
I'm quite positive others have had these issues but I haven't seen a thread yet. One of the clients has a Q10 and I installed Blackberry Link to transfer everything from her old blackberry to the new one. Unfortunately I've run into two (2) problems since then.
1) The calendar isn't syncing properly so if a meeting gets cancelled in her Outlook calendar it doesn't leave her blackberry calendar. Considering her position she doesn't have time to go to a boardroom for a meeting that is no longer happening and have to shift her schedule around. She is not impressed but considering she is so busy I'm hard pressed to get my hands on both the device and her computer; which leads me to the second problem…
2) As stated above I installed Blackberry Link on her computer and everything seemed to be working properly until I tried to use the software a second time. Now when I plug the blackberry in, the software searchs for the device (the taskbar has a pop-up stating which device is plugged in specifically so the computer recognizes the Q10) but never finds it. I can't run a backup, sync the calendar/contacts, or use the software with the device at all. The suggested solution is to do a factory reset. I am forced to assume a factory reset would wipe her settings/accounts and there is no way she'll be okay with giving up her phone for me to re-do everything every time. Is there something I’m missing? I have had issues with this software and a Z10 not too long ago and did the factory reset but the phone was new. The reset didn’t resolve the issue.
1) how do you properly sync MS exchange calendars?
2) Is BB Link broken still or can you connect devices to your computer and have the software recognize the device properly?
07-08-2013 03:23 PM
I have a 365 account which I believe is treated the same as Microsoft Exchange. You don't use BlackBerry Link to sync. When you set them up, just choose to sync everything. Swipe down from top > Settings > Accounts. Choose the Exchange account. Scroll down and turn on to sync whatever you want to sync (contacts, calendar, tasts, memos).
07-08-2013 03:24 PM
BlackBerry Link sync to Outlook seems to me like it's not really ready for prime time use. It can sync initially and it can sync contacts/calendar etc as long as there's no conflicts. If there's a conflict, you can't choose what to do individually. You can only choose what to do globally (IE, do nothing, or use whichever source).
07-08-2013 03:45 PM
If you have got Exchange, I would definitely not use Link to sync mail/calendar/contacts. You should use ActiveSync which wirelessly syncs your data.
Also if your user is very important (senior management), you should first test these things with a test account on a test device. Your VIP users should not be your testers!
07-09-2013 10:40 AM
07-09-2013 10:44 AM
07-09-2013 11:05 AM
07-09-2013 11:37 AM