08-14-2014 10:36 AM
Just purchased a new Q10, very pleased with it but cant sync my calendar, email is working fine. Looking at the set up videos there are options to switch sync on or off for calendar / Contacts during set up but I don’t get these. Tried T-Mobile several times for support but referred me to BB site, now read all there is on the BB site (and watched the videos). I must have something set up incorrectly and a simple chat with BB support would probably fix things but cant fined a number. Any ideas?
08-16-2014 11:05 AM
08-18-2014 06:41 PM
OK...then for OTA, refer:
Does your result seem at all like that? What OS level are you on? What exact steps do you try, and what are the results from each step?
Good luck and let us know!
08-24-2014 07:23 AM
Hi sorry for late reply. I have just follwed the on line help pages. Settings - Accounts - I only have one account which was set up for my email, then tap the icon which is three vertical dots, then set defaults. This brings up a screen with a heading, Calender which shows home device, if I tap the drop down there is only Home Device listed.
08-24-2014 10:42 AM
The steps you state are in direct contradiction...
Settings - Accounts - I only have one account which was set up for my email
And then this:
then tap the icon which is three vertical dots, then set defaults. This brings up a screen with a heading, Calender which shows home device, if I tap the drop down there is only Home Device listed.
If, in Accounts, you have (as you say) only one and it is set up only for your Email, then there is nothing for the Calendar app to find other than the local calendar. Before attempting to set defaults, you have to actually integrate your calendar into the device, within the Accounts properties of the email account (if it can, it varies by server), or by again adding it as CalDAV. Once the calendar is actually integrated into the device, then you can proceed to set detaulfs.
Good luck and let us know!
08-24-2014 01:09 PM
okay thanks. Have now tried to set up a new CalDav account without success. I obtained the following information re the server address from BT:
08-24-2014 01:13 PM
08-24-2014 01:27 PM - edited 08-24-2014 01:30 PM
I'd have to delete and re-configure a similar account on my device, but if memory serves me correctly neither IMAP nor POP include anything other than email in their configuration wizards...EAS is required for those additional things to be included with the email configuration wizard. I might be wrong, but that's what my brain is telling me.
As for which email integration method to choose...always choose "the best" method your provider offers, in this order of preference -- EAS, then IMAP, and lastly POP. Sometimes, you have to activate one or the other...for example, within the GMail web interface, the user can control if IMAP, POP, or both are faced to the Internet (EAS is only available via GMail for paid Google Apps subscribers OR those personal free account users who integrated the specific device to GMail via EAS prior to the cutoff some months ago that Google imposed).
Typically (with IMAP and POP), the email settings (which are all you've quoted above) are not the same for calendar and/or contacts to be configured via CalDAV or CardDAV. You need to obtain, from your provider, the proper settings specifically for those.