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BlackBerry® Q10

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New Contributor
Posts: 3
Registered: ‎12-24-2013
My Device: Q10
My Carrier: 914224233600

Q10 Call Log - Wrong Names

In my New Q10, the Call Logs shows wrong names....  


For Example, if say DINESH calls me and when i take the call and talk to him and disconnect.  after a minute if i see the call Log to redial him back the Call log will show the name as SAMPATH.


If i Redial SAMPATH in the call Log the call goes to DINESH.


This is really furstrating.  Everytime i have to go and see the information from the call Log to make sure that the Nuber and name is correct.... but this is not possible all the time as i cannot remember all the Numbers......!!!!!


Any solution please ?

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Q10 Call Log - Wrong Names

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB34577 Caller ID shows incorrect contact information for incoming calls and calls placed from the call log go to a different phone number than intended

Newer versions of the OS are reported to have cured that issue...you should investigate updating.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 3
Registered: ‎12-24-2013
My Device: Q10
My Carrier: 914224233600

Re: Q10 Call Log - Wrong Names

Thanks so much.


will update the siftware and see if it is solved.