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New Contributor
Posts: 3
Registered: ‎07-04-2013
My Device: Q10
My Carrier: Telstra

Q10 + Exchange 2007 SP3 - random calendar entries not synching

Hi,

We have an executive user with a BB Q10 with software v10.1.0.314. 

The devices connects via WiFi or 3G to our Exchange 2007 SP3 server and mail/contacts/etc all appear to be flowing normally. 

However, the user has reported that some calendar appointment/meeting entries are not showing on their handset.  There doesn't appear to be a pattern as to which entries don't show. 

I've confirmed that the entries are available on the Exchange 2007 server in the users calendar, however they will not sync to the handset. 

If I create a new appointment or meeting request, they sync both ways, whether created on the handset or via Outlook/OWA on the Exchange server. 

 

Any thoughts on why these random appointments/meetings aren't synching?

Are there any logs I could check for errors?  The obvious Exchange/Windows ones don't seem to indicate any issues. 

 

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Q10 + Exchange 2007 SP3 - random calendar entries not synching

Hi robert_petbam and welcome to the BlackBerry Support Community Forums!

 

 Are the missing appointments more than 30 days old? The BlackBerry Q10 will only show the last 30 days worth of calendar appointments.

 

Thanks.

 

-CptS

 

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New Contributor
Posts: 3
Registered: ‎07-04-2013
My Device: Q10
My Carrier: Telstra

Re: Q10 + Exchange 2007 SP3 - random calendar entries not synching

[ Edited ]

Hi,

Sorry for the very delayed response...  I'd missed your reply.

The calendar entries are future entries, some for the current day.  

 

I've just had the user report the issue again today as they are heading overseas at the end of the week and would like this resolved prior.  

 

Any other ideas or thoughts?

 

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Q10 + Exchange 2007 SP3 - random calendar entries not synching

Possible you have a corrupt item not allowing your sync

 

try this

in Outlook

highlight calendar
goto file import/export
choose export to file
choose Persoanl folder pst, next
make sure calendar is highlighted and choose subfolders if you have them, next

save to desktop with a name you can remember, Finish
Click ok on screen popup

Go to view, arange by events
delete all entries and wait for all to be removed from device or remove account from device wouldnt be a bad idea too


close outlook and any word files, open outlook back up after 30 seconds to remove file lock on PST file

Then
goto file import/export
import from another program or file, next
choose Persoanl folder pst, next
find the file and import
Choose highlight calendar and Finish
Change view back to what you want and try again to sync a new entry

 




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Super Contributor
Posts: 274
Registered: ‎08-02-2011
My Device: Playbook 64, Z-10, Q10
My Carrier: T-Mobile

Re: Q10 + Exchange 2007 SP3 - random calendar entries not synching

That is not correct, your Q will keep your calendar back to the beginning of your calendar, mine goes back to 2002.

Super Contributor
Posts: 274
Registered: ‎08-02-2011
My Device: Playbook 64, Z-10, Q10
My Carrier: T-Mobile

Re: Q10 + Exchange 2007 SP3 - random calendar entries not synching

You might try switching to use Activesync and see if the problem continues.

New Contributor
Posts: 3
Registered: ‎07-04-2013
My Device: Q10
My Carrier: Telstra

Re: Q10 + Exchange 2007 SP3 - random calendar entries not synching

Thanks for your reply's,

We are using Activesync on the Q10 in question. 

It has also been brought to my attention in the last 24 hours that other users of Android and iOS phones/tablets experience similar problems with calendar entries. 

I've found the article at http://support.microsoft.com/kb/2563324, and will start working through various options, but wondering if anyone has any other specific thoughts or tips/tricks?

 

Thanks!

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Q10 + Exchange 2007 SP3 - random calendar entries not synching

You should look at the logs and this KB should help

http://www.blackberry.com/btsc/KB34552

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V